We hope you loved your order but if for any reason you aren't then please read our policies below:

Damaged, Faulty or Incorrect Items Policy

This policy is only applicable to purchases made via our website. We are unable to process any returns/exchanges to damaged, faulty or incorrect items that were ordered via our retail outlets, markets or ambassador team. 

If the goods you receive are damaged or faulty in any way then we will of course exchange them or offer a full refund for the damaged/faulty item. 

For postal damages, you will need to notify us via email within 48 hours of receiving your parcel. To do this, please contact our Customer Services Team on hello@seescents.co.uk (Monday - Friday 9am-5pm, excluding UK bank holidays). You will need to include your order number and a photograph of the damaged item(s). You will need to keep hold of the box, packing materials and the damaged item(s) for inspection. 

Should your product be faulty you will need to notify us via email within 30 days of purchasing your item. 

To do this, please contact our Customer Services Team on hello@seescents.co.uk (Monday - Friday 9am-5pm, excluding UK bank holidays). You will need to include your order number and a photograph of the faulty item(s). You will need to keep hold of the faulty item(s) for inspection. 

If the items listed on your shipping email do not match those within your delivery, please notify us via email within 48 hours of receiving your parcel. To do this, please contact our Customer Services Team on hello@seescents.co.uk (Monday - Friday 9am-5pm, excluding UK bank holidays). You will need to include your order number and a photograph/description of what was included within your parcel. 

 

Returns Policy

This policy is only applicable to purchases made via our website. We are unable to process any returns that were ordered via our retail outlets, markets or ambassador team. Personalised items ordered via the website are non-refundable. 

If you would like to return your item(s) then please contact our Customer Services Team within fourteen (14) days of receiving your item(s). To do this, please email hello@seescents.co.uk (Monday - Friday 9am-5pm, excluding UK bank holidays). You will need to include your order number, item(s) being retuned and a reason for return. Please note that we can only accept item(s) that are undamaged and have not been opened or used. Should the goods you return show signs of damage or use then we will not process a refund.

 

You will be required to arrange and pay for the return of the item(s) at your own cost using Royal Mail. Please ensure that the returned parcel is properly sealed and appropriately packaged to ensure the safe arrival of your return. It is recommended that you retain your proof of postage should you need to provide proof of postage in the unlikely event that we do not receive your returns parcel. We cannot accept liability for returned goods lost in transit, so we would recommend sending the goods with tracked service. Refunds of the goods will be processed within fourteen (14) days. Refunds will only be made against the original credit/debit card used to make the original purchase. 

If you have any questions at all, please feel free to contact our Customer Services Team.